Shipping and Return Policy

1. Shipping within India

At Goodiya Toys, we aim to process and dispatch orders within 1–2 working days of receiving them. Our working days are Monday to Friday, excluding public holidays. Orders placed on Sundays or public holidays will be processed on the next working day.

Estimated Delivery Timelines

Metro cities: Approximately 3–5 business days after dispatch
Other locations: Approximately 5–10 business days after dispatch

Delivery timelines may vary depending on the delivery location, courier operations, weather conditions, public holidays, peak seasons, or other circumstances beyond our control.

If a product becomes unavailable after an order has been placed, we will contact the customer using the contact details provided with the order and offer available options, which may include waiting for availability, choosing an alternative product, cancelling the order, or receiving a refund where applicable.

2. International Shipping

Currently, Goodiya Toys ships orders only within India through Goodiya.com.

We do not currently offer direct international shipping through our website.

Customers outside India may check other online marketplaces where selected Goodiya products may be available

3. Returns, Refunds & Replacements

At Goodiya Toys, we want our customers to receive their orders in good condition. Due to the nature of certain products, returns are generally accepted only in cases where an item arrives damaged, defective, incorrect, or with missing items.

Reporting an Issue

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 24 hours of delivery.

Email us at sales@goodiya.com with:

Your Order ID
Clear photos or videos showing the issue
A brief description of the problem

Requests are reviewed based on the information provided and the circumstances of the order.

Eligible Cases

A replacement or refund may be considered in cases such as:

Product damaged during transit
Product received with a genuine manufacturing defect
Incorrect product received
Missing item or component

Replacement or Refund

After reviewing and approving an eligible request, Goodiya Toys may offer one of the following, depending on the product and availability:

Replacement of the product
Replacement of missing or incorrect items/components
Refund to the original payment method, where applicable
Store credit, where agreed with the customer

If a product needs to be returned, we will provide the applicable return instructions.

Non-Returnable Products

For hygiene and safety reasons, certain products may not be eligible for return once delivered, unless they arrive damaged, defective, incorrect, or incomplete.

This may include:

Books
Certain baby products
Other products where hygiene or safety considerations apply

Products Damaged After Delivery

Products damaged due to misuse, rough handling, accidents, or normal wear and tear after delivery are not eligible for replacement or refund.

Repair Requests

Where a product is repairable and repair support is available, Goodiya Toys may offer repair assistance. The available options and any applicable shipping charges will be communicated to the customer after reviewing the issue.

Important Note

Please inspect your order after delivery and contact us as soon as possible if you notice any damage, defect, incorrect item, or missing item.

3.1 Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at sales@goodiya.com or call +91 93842 55765.

Cancellation requests can generally be considered before the order has been dispatched. Once an order has been dispatched, we may not be able to cancel or recall the shipment.

We may also cancel an order in certain circumstances, such as:

Incorrect pricing
Product unavailability
Stock or inventory issues
Other circumstances that prevent us from fulfilling the order

If Goodiya Toys cancels an order after payment has been successfully received, the customer will be notified using the contact details provided with the order, and a full refund will be processed to the original payment method, where applicable.

3.2 Return Eligibility Checklist

Where a return is required and has been approved by Goodiya Toys, the following conditions may apply:

The return must relate to an eligible issue, such as a product received damaged, defective, incorrect, or incomplete.
Customers may be required to provide proof of purchase, such as an order confirmation, invoice, or Order ID.
Customers may be asked to provide clear photos or videos showing the reported issue before a return, replacement, or refund is approved.
Where applicable, the product should be returned with its original packaging and included components, unless otherwise instructed by Goodiya Toys.

Coupon codes issued by Goodiya Toys are valid only for eligible orders placed through www.goodiya.com.
Only one coupon code or promotional offer may be applied per order unless otherwise stated.
Products already offered at a discounted or promotional price may not be eligible for additional discounts.
Certain coupon codes or offers may exclude specific products or categories, such as books or gift cards.
Please check the applicable expiry date, terms, and conditions before using a coupon or promotional offer.
Goodiya Toys reserves the right to modify, withdraw, or discontinue coupons and promotional offers at any time, subject to applicable orders already confirmed under the relevant offer terms.